BUS 8130A - Quality and Lean Management
Quality improvement is an essential concept for every organization for continuous improvement and sustainability. Quality is dependent on the people and process, and decision-making requires systems, statistical thinking, and data. The course will review major quality theorists (e.g., Deming, Juran) and major quality systems and processes, customer, employee, and leadership roles within quality, and principles of statistical understanding and analysis. In addition, Lean Thinking principles will be explored to develop awareness and capabilities for problem-solving in support of quality improvement initiatives.
Click here to access the Student Learning Outcomes for this course.
Prerequisite(s): BUS 8010
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